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Frequently Asked Questions

Whether you are a new customer or a frequent visitor, there are naturally questions you will have. We have tried to anticipate most of the questions you may have and have listed them here for your convenience. If your question is not answered after reviewing this section, please email us at: @myvideostore.com.

We hope you enjoy our online store and invite your friends to visit us as well!


Communication And Privacy



What are your interviews with movie and music stars all about?

We have an interview feature called @sk Hollywood. By clicking on this section you can read interviews and hear them using the basic, free Real Player software.


Communication And Privacy

Are you going to "SPAM" me?

No. If you sign up for our mailing list, we will send you the weekly specials and web site information that you requested. The only other email you will receive from us will be a notification of order receipt, a notification of order shipment, and any customer service problems that you may need help with, or correspondence on games you are participating on our site.
Our intention is never to "SPAM" you, or deluge you with unsolicited email communication.

Can I sign up to receive notification of new titles and web site news?

You can register to receive updates about new movies, what’s available to rent, featured selections, special offers and Web site news by registering for our mailing list.

How do I update my registration information?

It's easy -- just sign in at any time and click on Members Home then click on Member Profile. Once you make your changes, just click on "Update Member Profile" and you're all set. Your changes will be reflected immediately, so you can continue browsing as you like! This is especially important if you have moved and have a new address.

How do I voice my opinions?

We ALWAYS welcome your questions and comments about your privacy or any other issue. Please send e-mail to feedback@myvideostore.com.

How do you protect customer information?

All of the customer data we collect is protected against unauthorized access.

Privacy Policy

Also see our complete Privacy Guarantee.
We are committed to protecting your privacy. We use the information we collect about you to see what works and what doesn’t and to provide you with the best service available. We are committed to protecting the safety of your personal information externally by using the latest secure technology and internally by limiting the access to your information to only essential employees.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

We may also use the information we collect to occasionally notify you about important functional changes to the web site, new services, and special offers we think you'll find valuable. If you would rather not receive this information, visit the Your Account page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

Who We Are

This web site is owned, operated, and maintained by Ingram Entertainment, Inc. This web site and its content is licensed to the video retailer listed on the home page of this site. All product fulfillment and customer service issues are handled by Ingram personnel.
Ingram Entertainment, Inc. is the largest wholesale distributor of home entertainment software (DVD/Blu-ray and video games) to video retailers and supermarkets in the United States.

For questions concerning this site please contact myvideostore@myvideostore.com or call us toll free at 1-877-413-0049 to inquire about obtaining your own personalized web site or to establish fulfillment for your web site by Ingram.

Will you disclose the information you collect to outside parties?

We do not sell, trade, or rent your personal information to others at this time. We may choose to do so in the future with trustworthy third parties, but it will be limited to offers that are included at the end of the regular emails you have requested from us.
By using this web site, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
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